MM
Michelene M

1 reviews | Active since Jan 2017

29 Mar 2019, 07:20

Still have not received my refund. I will not go away until I get my refund in full.

My dealings with F.A.B furniture.

I ordered the Jolene lounge suite from them and paid the full amount on 26th January. I was told that it would take 3-6 weeks to receive my Couches. Which was a ridiculous lead time for one damn couch but anyway, I was only told after my payment was completed.

In the 6th week I requested a refund because they told me they could not deliver as they had some issues with Couches mechanism.

They said I'd have to wait 7- 10 working days to get MY money back. On the 19th March it marked 10 days. These people havent been taking my calls or responding to my messages. Eventually I got hold of them. They kept telling me I'll receive the money by COB. Hearing this everyday since last week has been really frustrating. ? As you could imagine.

Today I was rather priveleged to speak to the bookkeeper who has been holding back my payment. And he tells me they can't give my money back because they don't have money. How are you running a company but you can't pay me back?

This is not money I'm lending from you. It is MY Money.

Guys, take it from me. When you see these nice Couches and ish in the malls and they belong to FAB furniture. Walk right past.

Cynthia is supposed to be customer service but she's difficult to get hold of.

Prince is my sales person. He works at the pop up stand in clear water mall. After paying he became so rude and refused to assist in getting my refund back.

Jane is supposed to be some top notch guys. She handles ********** she hasn't responded to my email to date. She doesn't answer calls and she has blocked my number on her phone. So I can't reach her at all

Tatiwa is the area manager that has been ignoring my calls.

Please don't fall victim to this BS. I have such heavy regrets and I wouldn't even wish this on my enemy.

0
Replies (0)