KW
Karin W

1 reviews | Active since Aug 2015

12 Aug 2015, 10:04

Refund for goods

They made a couch for me and delivered it. The next day I send a email to let them know this was not what I have ordered. No feedback. Week later the couch had a tear in the material. I phoned and they said they cant replace it because the couch is discontinued, they will refund but they have to come and collect couch fist, so they collected it 2 weeks ago. Every day. They said last Friday it would be paid-the amount is R2200 and R700 delivery fees that I want back because non of this is my fault. Cant speak to any body and the numbers that I have is not picking up [Email Removed] [Email Removed]

0
Replies (1)
F.A.B Furniture
F.A.B Furniture's reply12 Aug 2016, 12:37
Official

Hi there, Due to the wrong item being delivered from our warehouse, we had to double check where the error occurred as such we apologize for the delay and your refund was paid in full.