Poor Quality and Pathetic service

I must express how deeply unsatisfied I am as a customer of FAB Furniture. Your service is pathetic.

I bought Monic Coner Suite Basic Grey in September 2017 at Centurion Branch and around October 2017 the cough was already starting to torn apart. I informed the store about my problem, they said I must communicate with their head office. I emailed my complaint on the 20th October 2017, no one responded to the email. I have been contacting Thoko for several times (almost every month since the day of complaint) she promise to attend to the matter by replacing the cough but even today, no one is communicating with me. I need to know if Thoko is going to keep her promise of replacing the cough or not. their contact number are ********** / **********