Pathetic service

I must express how deeply unsatisfied I am as a customer of FAB Furniture. Your service is pathetic.

I ordered a corner couch and double bed in January 2018 from the pop up store at Clearwater Mall and paid in full. I was assured it will be ready when I move in on 1 March. I call them a week prior to this and they say everything is in order but in fact it was not. A day before I moved I called again when I was informed nothing is ready because they had not received the correct colour material and then opted to give me something I did not order. There was no information relayed to me until i queried.

The next day the delivery was late and had only delivered the couch and not the bed. After numerous calls to FAB furniture, due to them not answering, not replying to messages and cutting a call on me, they delivered a bed that I did not order after 6 pm that night. The next day delivery of the correct items were scheduled for and yet again they were late and did not deliver what was promised. Furthermore the couch cushions were not properly sewn and had threads lose and some were hard and some were soft. The bed delivered was stained all over and was not the same as what I had ordered initially, the label was also merely just stuck on the bed.

I wasted two days due to waiting for these incorrect deliveries and the guys who delivered had damaged my door and walls moving furniture in and out. Numerous emails, sms's and whatsapps were sent and eventually the manager agreed to supply me with a new bed and a new sofa which he said would take three weeks. We agreed upon delivery for 29 March.

For all the inconvenience the manager also agreed to supply me with two ottomans in the same material as the couches and all three items will be delivered on 29 March. A week prior to this I have contacted them to confirm and the manager said that he would call me to confirm delivery on 28 March. This morning I get a sms from him stating that the couches are still not ready! Absolutely pathetic service, it has been 10 weeks and still I have the incorrect items.