Not so 'FAB' after all!

We ordered (and paid for in full) a corner suite from F.A.B Furniture nearly 9 weeks ago. We were told that it would take 3-6 weeks for production and delivery. For two weeks we phoned the company to try get an update on why our couch had not yet arrived, as well as why no one had bothered to contact us and tell us why it was late. We kept getting empty promises that our couch would arrive by a certain date, but those dates would come and go and with no communication from F.A.B Furniture! We finally received our couch after two months (the delivery men were four hours late) only to see that it had a massive stripe of lighter material running down the side of the couch.

I sent a stern e-mail to customer services with pictures attached, and I still have not heard back from them (2 days later). I phoned the offices yesterday, just to be told that the manager was out and that she would call me back. I never received a phone call back.

I am absolutely disgusted in the poor service of this company and can't understand how they are even still functioning! The lack of professionalism is atrocious!

Do yourself a favour and use someone else. I wish we had.