1 reviews | Active since Sept 2012
Non repayment by Fan furniture
We have problem with Fan furniture in Three Rivers. We bought a Monica Corner Suite(Buffalo Kilimanjaro) on the 22 May 2018 at 16:18 .We played R8000 for a couch with card on pay point machine and R350 cash for delivery.We where promised delivery will be made in 3 days,but they delivered after 6 days and the couch was damaged. So we cancelled the deal and demanded our money back. The promised to transfer the money within 7 days but that was not done.Even now they tell us that the boss doesn't like to do the repayment. So ask for help. Thanks in advance Yours M.J. and M.D.Motsiri
Good day M.J & M.D Motsiri,
Firstly I do appologise about the service you have received from our River Square branch. I will take it up with them as to why your delivery took so long & as to how the couch as damaged! As that is not the customer service level we strive for!
With regards to your refund I have followed up with Head Office & the owner and your refund will be actioned within the next 48 hours. As soon as it has been done we will email your POP through
Kind Regards
Jane
Marketing Manager
F.A.B Furniture
***
Good day M.J & M.D Motsiri,
Firstly I do appologise about the service you have received from our River Square branch. I will take it up with them as to why your delivery took so long & as to how the couch as damaged! As that is not the customer service level we strive for!
With regards to your refund I have followed up with Head Office & the owner and your refund will be actioned within the next 48 hours. As soon as it has been done we will email your POP through
Kind Regards
Jane
Marketing Manager
F.A.B Furniture
***