No accountability/no feedback/no refund

I have requested a full refund on the jolene corner suite on the 1st of December to this day no one is able to tell me when my refund will clear. I have emailed the marketing manager Jane and have been speaking to Cynthia in customer services. I expected to receive my couch week ending 18 November which was within the 3-6 weeks of after I made my final payment Then after a few round arounds of calls I received communication I will receive the couch by week ending 24 November. On the 22 and 23rd November i tried to call but to no avail , sent Jane an email asking why haven’t I been contacted to arrange for the delivery , Jane rep**** saying she will contact Cynthia and I didn’t hear anything else from her since that day. I kept emailing but my mails fell on deaf ears. I had to constantly call and not getting through on most days. Eventually Cynthia called me at this stage I had already requested my refund and she tried to convince that the couch is still in production a couch I bought on the 5 th of September is still in production and on 12 December it was still in production how is that even possible with no explanation from the company? Cynthia emailed me a picture of a couch that’s not even close to being done , on the phone we discussed I will reply to the email once again with my banking details( which I already mailed to Jane on 1st December)

My biggest fear when I decided I want a refund was them giving me the same run arounds they did with the couch and that’s exactly what is happening. I have requested a refund and haven’t had any communication since then. Unfortunately I do not want the couch anymore because I don’t trust the company, the people as well as the quality of their products.