Incompetency at F.A.B Furniture Southgate

<p>I ordered a corner couch on the 29th of March 2017 and0paid via my debit card, and I needed them to custom size it because of the new apartment I was moving to in April and all went well, up until after the 3rd week when I had to call and find out what the progress is. I moved into my new apartment on the 9th of April and needed my couch urgently. Then was promised delivery on the 29th of April, but I wasn't available on the day for the to deliver, so I requested them to deliver a day earlier, which they still couldn't do. I called again the following week and was told because of the holiday the factory was closed, then called again the following week to find out what the status of my delivery is, but was then told they had a power outage and obviously the couch was still not finished. I called again the following week (3rd time now) and was promised delivery by the Wednesday the 10th, but on Wednesday when I called was told their truck is in service and therefore they can't deliver, but I will get it only on Saturday the 13th. My problem with them is that I have had to call them every week thereafter to find out what the status of my couch is, not once have they bothered to call me and just update me on the status, with all these issues and problems they kept having on their production side, was unbelievable. At some point I was told the Production Manager was on leave and the stand-by couldn't tell us whether my couch was in the batch that had gone out for delivery or whether it was still in production. I called them and said I would like to cancel the agreement and get my refund and then they promised to have it ready by the weekend of the 13th of May. It is the 12th of May today and six weeks later I still await to see if they will actually deliver tomorrow, let alone call me today and confirm that all is in order. So, it's a pity because here we are trying to support locally manufactured brands, but if this is the treatment we get, then it's not worth it and there definately won't be any recommendations from me!!</p>