FAB Furniture fails to deliver again!

I bought a couch from FAB Furniture last year in September (a basic grey corner couch) and had problems with it just under two weeks of it being delivered. The quality of the material was very poor and the couch started tearing. I reported the couch and it literally took me THREE months to get a new one . The couch was delivered on 1 December 2017. The delivery was late. After receiving the new couch, it did not even take two weeks and the new couch also started tearing (this was in December). I reported the couch once again and Jane (Marketing Manager) told me that the company is experiencing issues with their suppliers and that a lot of people had complained about the basic grey material. I was assured that a new order would be placed for me. Basically, it's now March and yes, I still have not received a couch. Jane and I resolved that it would be best to make new seats for me, as only the cushions of the couch are affected. She also alerted me of the scarcity of the basic grey colour and that their suppliers are still giving them issues. She then showed me other colours and we agreed to settle for another colour. This conversation was had over three weeks ago and I still do not have a progress report on the new couch. The seats were supposed to be delivered on Saturday and I was called to ask if they can come on Monday, to which I agreed to. I called again yesterday notifying them that I will lay a formal complaint. What irritates me is the constant run around. Yesterday I was told that the delivery will be late. No one showed up. I am constantly bombarded with excuses, from them telling me that they have problems with their vehicles or that they do not have drivers. How is that my issue? THREE MONTHS after complaining about the dame thing?? I am tired of the poor customer service. My couch is a mess and I have had to place the seats upside down because of the horrible tears.

I really do think it's time that I report this issue to the newspapers. Perhaps some form of media coverage or an expose will help sort me out. I do not understand how after so many months they still fail to deliver.

I am tired of their poor service and have resolved to ask for my money back. If I never have to interact with this company again, my life will be a breeze. They are just terrible. An absolute nightmare to work with and I will make sure that I make people aware of just how awful their service is.