F.A.B ANGRY :(

WARNING : DO NOT PURCHASE ANTHING FROM F.A.B Furnitures I Sandra bought a couch on Black Friday 23 November 2018 to date 15.02.2019 I have not received my couch , there have been a number of excuses as to why I am sitting on the floor, after all this wait I was told a week ago that they now don’t have the material that I ordered and that it will take yet another month for material to arrive from China ( What a joke ) . I requested my money back on Monday 11 March . The following day when I sent message to say that money was not in my account I got message asking if I would consider alternative material . I Asked them to send Material samples which , wait for it I did not receive . I Then contacted them and asked for my money that was still not reflecting , I was then sent two samples as they thought had been sent to me , I responded to that mail and no response was sent back. The next day , again I asked for my money back and explained that I did not want the material offered just my cash . Today I explained that I still have not received my money , F.A.B have said that they will request a refund but that I must expect 10 days before I get my money back . I Must wait for My money , the money I paid for nothing , I literally help pay for there December Bonus and I am still sitting on the floor . they can take my cash instantly but I have two wait 10 days for them to give it back. All establishments are able to credit money into accounts immediately. This is something that all banks offer F.A.B say that they don’t work this way . So They can mess me around for almost 3 months and still feel OK that I wait 10 days for the money they took from me . Today I was offered to go to there store and choose a new couch . Are they for real why should I have to choose a couch that I do not want so that they can keep my money . I Don’t want a couch from them any more just my MONEY . The fact that they have nothing to say Other than we understand that you are upset but have done nothing for me not even willing to give me back my cash today is appalling. I would like to know if the staff at this establishment were in my shoes would they have waited 3 months for a couch and extra 10 days for their money back . NO WAY there is NO way . If I had thrown a tantrum I would have been assist instantly . Of I was also told by the staff member that other customers are willing to wait for the couches, so I am clearly unreasonable . I am hoping that I save other customers from this unacceptable treatment , this is the only reason for this mail , if anyone would like me seed the proof of my text I am willing to share them . A most Irate customer Sandra Serrao