F.A.B furniture ( Refund request ignored)

<p>I cancelled a lay-bye on the 5th of November 2016 from F.A.B furniture due to financial challenges, not that i wasn’t interested on the product anymore , but looking at my financial state I knew it will be impossible for me to pay up the lay-bye to the last cent. When i requested to cancel and be refunded i was told that they will charge me 25% cancellation fee of which i was fine with it considering that each store has their own policy. I was told i will be refunded in 7 days, 7 days went past and no refund yet, i called their head office on ********** 132, and I spoke to Zama who told me that refunds takes about 7 to 10 days. 10 days went past, i called again today and i asked who long does it really has to take for one to be refunded, i was told its 7 to 10 days, i then asked what do i do since 10 days went past as well? i was told i should wait for Friday and that’s when i will be refunded. I'm sick of getting new stories each time i call. It’s all good and well when they take your money. I have hospital bills to pay, can I please get my money back. Do I have to beg for it or go public about it? What a hogwash store. </p> <p> </p>