AM
Annelia M

1 reviews | Active since Jan 2015

20 Dec 2019, 12:12

STAY AWAY!!! ********** in the worst sense....

If I could give this business a zero star rating, that is exactly what I would have done!!!!

On the 27th of July 2019, we paid the full purchase price (R5 499.50) on a Monica Corner Suite, Invoice number 11648. The salesman advised us that the estimated delivery time is 4 to 8 weeks. Countless calls, messages and e-mails further, we still have not received the lounge suite.

On the 20th of November 2019, I requested a refund of the amount paid, to be advised that the refund will only be paid between 7 - 10 working days. It is now the 20th of December 2019 and we still have not received the refund.

All calls to telephone numbers go unanswered. All e-mails go unanswered and I have driven through from Pretoria to two different Johannesburg branches to be able to communicate with employees of the business.

After a trip on the 19th of December 2019, a promise was made that the refund will be paid before 10:00 on the 20th of December 2019. I still have not received the funds. As a result, this will mean I have to drive to the Germiston warehouse again just to find out what is going on, as I cannot get a hold of anyone via e-mail or telephone.

Considering my interest paid on my credit card, time spent, phone calls made and petrol driven out to Johannesburg, this is becoming a really costly purchase. Not to mention the fact that we have now basically given them an interest-free personal loan over a 5 month period.

For anyone considering purchasing from them, maybe think twice about your purchase!!!!

0
Replies (0)