1 reviews | Active since Jun 2017

21 Jun 2017, 10:17

Pathetic customer relations

<p>The service delivery was good when it came to repairing and servicing the printers. Initially he did not make proper checks and confirm all that we required when doing the quote. He requires 50% upfront deposit and the rest after job is done and printers are perfectly working.</p> <p>On the day to collect payment we tell him one printer isnt functioning proparly and he sends the tech guy and finds out it was a part that he missed on inspection.</p> <p>He gets angry because his waiting for payment and yet he said hell get this part fitted for free as it was his fault it was missed on inspection.</p> <p>He walks in here today 21/06/2017 into our premises into our offices and just starts pulling out the toners from the printers??? We have him on video recording.</p> <p>DO NOT USE HIM, HIS ATTITUDE SUCKS AND HAS NO RESPECT FOR CUSTOMERS LEAVE ALONE TRUST.</p>

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Replies (1)
's update14 Aug 2017, 15:11
Reviewer Update

He came back and resolved the issue as well as apologised and gave us free scanning programs as well as regular updates on the printers.