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imraan R

1 reviews | Active since Apr 2025

02 Apr 2025, 15:17

EZ Debt Solutions (Eazy Loans) for Unauthorized Credit Check and Harassment

I am writing to formally lodge a complaint against EZ Debt Solutions (Eazy Loans) regarding an unauthorized credit inquiry, misrepresentation, and harassment by one of their agents. Incident Details:

Unsolicited Call & False Claims

On 02/04/2024, I received a call on from an agent claiming to be from "Eazy Loans."

The agent falsely stated that I had visited their website and submitted my details, which is untrue.

I informed the agent that I was not interested in any loan, yet they insisted on discussing my financial status.

Unauthorized Credit Check

Despite not giving consent, I later received an SMS notification stating that I had authorized a credit check, which I absolutely did not.

This is a clear violation of my rights under the National Credit Act (NCA), which requires explicit consent for credit inquiries.

Harassment via WhatsApp

Following the call, the agent sent me a WhatsApp message that felt threatening and personally harassed me about my financial situation.

The agent made inappropriate comments regarding my financial status and mentioned that I needed to "face reality."

This conduct is unprofessional, *********, and in violation of consumer protection laws.

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Replies (1)
ezDebt Solutions
ezDebt Solutions's reply02 Jun 2025, 12:17
Official
Good afternoon Imraan, Thank you for bringing this to our attention. We are deeply concerned by your account of an unsolicited call, an unauthorized credit inquiry, and unacceptable WhatsApp messages allegedly sent by someone claiming to represent ezDebt Solutions. Please accept our sincere apologies for the distress this has caused.We take these allegations extremely seriously, can you kindly send your contact information to *** so we can launch an immediate internal investigation to trace the agent involved, review call recordings and verify the origin of the credit inquiry ezDebt adheres strictly to the National Credit Act and the Protection of Personal Information Act; conduct such as you describe is wholly against our policies and values.Thank you for giving us the opportunity to address this matter and restore your confidence.