Absolute Disgrace for Service

I have been with EZ Debt since April 2018 and have had nothing but problems regarding communication, correspondence and overall professionalism. Multiple accounts of mine are not being managed and are infact in arrears which is affecting my credit record in a very bad way.

One account is R7400 in arears, and 2 other accounts are as well which I am now responsible for paying the arrears. I am in the process of renting a house and the Finance Department let me know that they picked up that there's multiple accounts in arrears, accounts that is to be managed by EZ Debt Solutions, THIS WILL CAUSE THE APPLICATION TO BE DECLINED.

I have send multiple emails regarding the one account that is in arrears, also sent multiple followup emails and I still do not get a response or explanation of for the reason. I feel they are supposed to be a financial advisory institution and should advise me and manage my accounts accordingly, THEY DON'T. They do not do followup correspondence with me or any of my other accounts and they also mismanage the distribution of funds, they do not make sure the correct premiums are being deducted (with changes such as adding an asset, etc) - THIS CAUSING ACCOUNTS TO BE IN ARREARS. I want to either change my Debt management entirely or cancel my debt review status.