Frozen allowance

I am a second year student at TUT and I'm writing this complain regarding the recent freezing of my EFT transection which happened on the 5th of October 2023 during recess. This matter was never attended to due to lack of communication and transparency of this company. This matter has cost a significant stress, starvation and poor academic performance. I have made multiple attempt to contact your customer service but I did not received any resolution so far. Resolve this matter with immediate effect. You are starving us!