Ezaga is failing students

Ezaga is not helping us as student it is failing us when you the call center you wait so long to be dropped agent never Pick up our calls and what's bad it's charging it's not a free call, ezaga app always having technical issues while we have IT graduate who should be hired and fixing the problem, people are looking for call center jobs why ezaga not hiring people how many student are suffering 3 weeks trying to call to be hanged up the what's app self service number not helping at all ezaga must improve or change us it is failing us as student I am not happy at all, I'm not alone complaining I even posted on Facebook students followed by same problem