Unfair services rendered

I was contacted on the 5 March for a loan by EZ4U for the amount of R3000. On the 15 March I did a follow up requesting when will payment be made they said in 3 days. On the 20 March I contacted them again and told them to cancel the loan amount I'm not interested anymore.

They then deducted on the 25 March R1800 I'll attach my statements. I went to FnB on the 28 March to try and stop this debit they advised they can't stop it the best is if we open a new account and close the old one.

We could not close the old account I had to pay an outstanding amount which I did not have at the moment.

EZ4U was contacted they did not respond, I received a call today from EZ4U saying they paid me the funds on the 5 April 2024 and they deducted the money from the loan that they paid out.

In total they deducted R3600

They informed me that I still owe them a R7000 because it's August and they want me to make payment arrangements for the funds that I owe them.

They put me on the credit berua and now it shows that I don't pay my accounts but I'm paying all my accounts every month. I feel like I'm being bul**** by them and there is nothing I can do did the gentleman say u have no choice but to pay us.

He says I agreed to the payment of R1800 a month but I did not receive it I was not aware they paid the money a month after the loan and after they deducted the 1st premium.

I need advice on how to go about this situation because on my credit report shows I owe them R7000 I don't know how and why.

Please advise or assist.

I did explain to the Duwayne Adam's at EZ4U he did sympathize and apologized. But that does not solve my problem. They still want their money which I didn't know I received. Until today.

Please advise