EZSHUTTLE gives bad customer service

Being a frequent user of these services i am used to excellent service. However, today I am more than frustrated with the way they have treated our booking. Making the booking a few days ago on their app, the time of pickup was somehow captured wrong, too early. When I received a confirmation whatsapp yesterday, with all my details, I noticed that the pick up time was wrong, so rep**** to the whatsapp as instructed. This note they say they never received because i didn't engage further with their what's app chatbot. I communicated with the driver this morning before he was due to pick us up, i phoned their offices to explain and emailed the screenshot of the whatsapp as they did not believe i had sent it. Bottom line is that despite the flight number being correct in the booking, they are determined to denote it as a no show and charge me for the no ride. And they refuse to amend the booking to schedule a pick up later today. After promising to call they sent a curse email noting this.

I am more than frustrated with their service. Advise you to use them with extreme caution and phone rather than use the app. A very unhappy customer!!