EZ Shuttle no service no show: money grabbers.

I booked an airport shuttle service for the 13/10/2023 with EZ Shuttle which they captured as being for the 14/10/2023 on their system. I arrived on the 13/10/23 at Cape Town international airport and they were not there. I phoned their call centre to enquire and was told I am booked for the 14th. I was then advised to cancel and was told the system would refund me. Needless to say I am still waiting. I emailed them all they asked but still no refund. Lesson here is please do not use EZ shuttle, they got no service, let alone customer care. Do not book shuttle services in advance, wait until you get to your destination; there are plenty of alternative affordable transportation when you get there. EZ Shuttle will take your money and leave in a latch