Oct '25 - Sep '26
Frequently Asked Questions About Ez bikes
How is Ez bikes rated on Hellopeter?
Hellopeter has tracked Ez bikes across 33 reviews. Ez bikes hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ez bikes? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2012
POOR AFTER SALES SERVICE - NO COMMUNICATION
I am extremely disappointed with the service I have received from EZ Bikes. I purchased a bike approximately two months ago and it was working well until the ECU suddenly failed. I was promised that a replacement ECU would be delivered the very next day, but it only arrived three days later. To make matters worse, the replacement ECU supp**** was second-hand. After numerous attempts to get assistance, I eventually managed to speak to a manager who arranged a loan bike while mine was being repaired. Unfortunately, the loan bike turned out to be in even worse condition than my own. The bike appears to be locked and cannot be driven properly, making it completely unusable. What is even more frustrating is that they took away my bike and left me with another damaged bike that has broken lights, a broken mirror, and is generally in poor condition. The biggest issue is that I rely on this bike as a source of income. Every day that I am unable to use it directly affects my ability to earn money and support myself. The delays, broken promises, poor communication, and lack of urgency shown throughout this process have been incredibly frustrating. I expected far better after-sales support, especially for a customer whose livelihood depends on the product. I hope EZ Bikes takes responsibility and resolves this matter properly as soon as possible
1 reviews | Active since Nov 2012
POOR AFTER SALES SERVICE - NO COMMUNICATION
I am extremely disappointed with the service I have received from EZ Bikes. I purchased a bike approximately two months ago and it was working well until the ECU suddenly failed. I was promised that a replacement ECU would be delivered the very next day, but it only arrived three days later. To make matters worse, the replacement ECU supp**** was second-hand. After numerous attempts to get assistance, I eventually managed to speak to a manager who arranged a loan bike while mine was being repaired. Unfortunately, the loan bike turned out to be in even worse condition than my own. The bike appears to be locked and cannot be driven properly, making it completely unusable. What is even more frustrating is that they took away my bike and left me with another damaged bike that has broken lights, a broken mirror, and is generally in poor condition. The biggest issue is that I rely on this bike as a source of income. Every day that I am unable to use it directly affects my ability to earn money and support myself. The delays, broken promises, poor communication, and lack of urgency shown throughout this process have been incredibly frustrating. I expected far better after-sales support, especially for a customer whose livelihood depends on the product. I hope EZ Bikes takes responsibility and resolves this matter properly as soon as possible
1 reviews | Active since Nov 2022
Complaint Regarding Electric Bike Service and Contract.
Complaint Regarding Electric Bike Service and Contract. Good day, I am writing to raise a formal complaint regarding the electric bike agreement that commenced in June 2024. Since receiving the bike, I have experienced ongoing service-related issues. At the outset, I was advised that the battery would be replaced every six months; however, no battery replacement has been provided to date. Approximately three months ago, your team collected my daughter's bike for repairs or assessment. Since then, we have not received any communication regarding the nature of the problem, the status of the repair, or an expected return date. I have consistently met my monthly payment obligations for the past two years, amounting to approximately R40,800. Despite this, the replacement bike currently in our possession is completely non-operational. I have also been informed that the bike was deactivated remotely by your company. If the bike has indeed been deactivated, I would appreciate clarification as to why this action was taken while my account remains paid up and I am entitled to use the service until 27 July. At present, I am continuing to pay for a service that I am unable to use. I request a prompt explanation regarding: The status of the original bike. The reason for the reported deactivation. The steps that will be taken to restore the service. Any compensation or account adjustment for the period during which the service has not been available. I would appreciate your urgent attention to this matter and look forward to your response.
1 reviews | Active since Nov 2022
Complaint Regarding Electric Bike Service and Contract.
Complaint Regarding Electric Bike Service and Contract. Good day, I am writing to raise a formal complaint regarding the electric bike agreement that commenced in June 2024. Since receiving the bike, I have experienced ongoing service-related issues. At the outset, I was advised that the battery would be replaced every six months; however, no battery replacement has been provided to date. Approximately three months ago, your team collected my daughter's bike for repairs or assessment. Since then, we have not received any communication regarding the nature of the problem, the status of the repair, or an expected return date. I have consistently met my monthly payment obligations for the past two years, amounting to approximately R40,800. Despite this, the replacement bike currently in our possession is completely non-operational. I have also been informed that the bike was deactivated remotely by your company. If the bike has indeed been deactivated, I would appreciate clarification as to why this action was taken while my account remains paid up and I am entitled to use the service until 27 July. At present, I am continuing to pay for a service that I am unable to use. I request a prompt explanation regarding: The status of the original bike. The reason for the reported deactivation. The steps that will be taken to restore the service. Any compensation or account adjustment for the period during which the service has not been available. I would appreciate your urgent attention to this matter and look forward to your response.
1 reviews | Active since Feb 2026
Wors after customer care
We have been with this Company for a year now and sales are amazing but after service does not deserve a 1. My wife phoned last week to get her motorbike throttle fixed they said we will come Tuesday 17/02/2026. At 16:40 after waiting the whole day she gets a text apologies we wil not be coming! Now today they came to fix the throttle and the technical guy told her if its not the throttle they (office) but your bike of because of none payment. Now first thing that gets paid is our transport she has the proof of payment. Now at 17:21 she let me know the bike does not preform. We have contacted them but no reply! Now please tell me when the bikes stops and don't work must we leave it at the side of the road( like the people) have told us 3time previously with brake downs! Who is going go pay her uber go get go work and back because we re**** on her bike BUT we cant coz your after service SUCK! THIS COMPANY IS NOT A RELIABLE SOURSE OF TRANSPORT! I am posting here coz nobody gets back to us and the owner doesn't answer when, we phone!
1 reviews | Active since Feb 2026
Wors after customer care
We have been with this Company for a year now and sales are amazing but after service does not deserve a 1. My wife phoned last week to get her motorbike throttle fixed they said we will come Tuesday 17/02/2026. At 16:40 after waiting the whole day she gets a text apologies we wil not be coming! Now today they came to fix the throttle and the technical guy told her if its not the throttle they (office) but your bike of because of none payment. Now first thing that gets paid is our transport she has the proof of payment. Now at 17:21 she let me know the bike does not preform. We have contacted them but no reply! Now please tell me when the bikes stops and don't work must we leave it at the side of the road( like the people) have told us 3time previously with brake downs! Who is going go pay her uber go get go work and back because we re**** on her bike BUT we cant coz your after service SUCK! THIS COMPANY IS NOT A RELIABLE SOURSE OF TRANSPORT! I am posting here coz nobody gets back to us and the owner doesn't answer when, we phone!
1 reviews | Active since Nov 2018
No stock... Waiting time
After submitting paperwork, i waited 4 days for an answer of approval. Only to find out they don't have stock of the item. Please inform customers about all necessary details before hand. What a waste of time.
1 reviews | Active since Nov 2018
No stock... Waiting time
After submitting paperwork, i waited 4 days for an answer of approval. Only to find out they don't have stock of the item. Please inform customers about all necessary details before hand. What a waste of time.
1 reviews | Active since Mar 2024
Customer service is BAD
The bike is fine untill you get stuck net to the road and there is no one to assist you, all the phone is off, if you ask please come and sort this out, it's the only transport you have, they don't have drivers of they don't work in certain areas, so you must walk and see more to work, of pay hell lot of money for uber or bolt, since Thursday till this morning it's been 700 for me to get to work and back, I pay my bike every month, so I do not have to struggle to get where a need to be, tlbut they don't care, they do not communicate, but boy don't pay on time, they will tell you we will switch off your bike if you don't pay, your customers service sucks
1 reviews | Active since Mar 2024
Customer service is BAD
The bike is fine untill you get stuck net to the road and there is no one to assist you, all the phone is off, if you ask please come and sort this out, it's the only transport you have, they don't have drivers of they don't work in certain areas, so you must walk and see more to work, of pay hell lot of money for uber or bolt, since Thursday till this morning it's been 700 for me to get to work and back, I pay my bike every month, so I do not have to struggle to get where a need to be, tlbut they don't care, they do not communicate, but boy don't pay on time, they will tell you we will switch off your bike if you don't pay, your customers service sucks