Online purchase not delivered

<p>On 6 January I bought a pair of sunglasses online. On the 12th I enquired about the tracking number so that I can follow the delivery progress. I found that the waybill number that I was given showed that the delivery was made in Johannesburg the pevious day to a person unknown to me. I then asked to check the waybill number that was later confirmed to be correct. I then phoned the courier services FedEx various times over a few days and everytime got turned down. They couldn't find the parcel.</p> <p> </p> <p>Almost a week later after emailing every one I could get hold of at the courier services FedEx a woman phoned and said that my parcel was at the Takealot Johannesburg warehouse and they are trying to get the parcel released. Three days later I was sent an email stating that according to the Takealot courier service I had gone a collected the parcel myself what was not true. Now management was to get involved in trying to resolve the problem.</p> <p> </p> <p>I have sent EyewearSA various correspondence that took place between me and the courier services FedEx and I even phoned EyewearSA to assist me. I was told to email all the correspondence so that they can help but I haven't heard a thing. Is the supplier not to ensure that the purchase reaches their customers??</p>