NM
Nqobile M
1 reviews | Active since Dec 2019
03 Feb 2022, 14:19
Unsatisfactory customer experience
Customer experience hasn't been the greatest for me so far. I placed my order and paid for it last Friday. I got confirmation Sunday that they received payment. Tuesday they said they are shipping and they will receive waybills later that day. Yesterday morning I followed up they said they are busy with them as we speak. Thursday morning I follow up they said they will check with the warehouse. I then questioned the information I have been getting because i need to understand where the hold up is, but they don't seem to communicate the right information. Tomorrow is going to be a week and I haven't received a waybill
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Extreme Fragrances's replyOfficial
04 Feb 2022, 07:01Hi, this is your second order with us and this one has a delay due to the fact that there was a replacement needed. The order left yesterday afternoon and we will send you the tracking this morning. We have been communicating with you (Usually if there is a replacement issue it takes a bit longer). Some places you wait for weeks for delivery.
Extreme Fragrances's reply04 Feb 2022, 07:01
Official
Hi, this is your second order with us and this one has a delay due to the fact that there was a replacement needed. The order left yesterday afternoon and we will send you the tracking this morning. We have been communicating with you (Usually if there is a replacement issue it takes a bit longer). Some places you wait for weeks for delivery.