CUSTOMER SERVICE = 0

Post Occupational Clean required, Extreme Clean was not the cheapest quote but Paul Adams sounded professional, trustworthy, the company had testimonials on their website (albeit the Cape Town Branch) and a decent client list. One would assume that this standard of service could be expected from the Gauteng Branch and coupled with the quote that their services were worth it?. Wasn't I mistaken!. A 50% deposit was paid to secure a date which was honoured and the team arrived on 29 Jan 2018 at 09h45 to do the clean, Paul supervising the job. By 11h23 Paul sent whats app messages saying that they would be finished around 2pm, could I please sort out the balance payment as he needed to pay the staff. Knowing that I could not get there by 2pm and trusting that the job had indeed been done to standards, I duly paid the balance. On inspection 31 Jan 2018, I contacted Paul to advise him that I was not satisfied that the job had been carried out thoroughly and sent him pictures. He sounded surprised as he had supervised the job?. I asked him to have a look at the pictures and advise. When he did not respond I sent another message asking him to please advise, he said he would "bring one lady as soon as he was in the area". I did ask him to advise when he was likely to be in the area as I had received a call from my Agent with a prospective viewing (to buy). I did not receive a reply. Once again I trusted him and waited for him to contact me as it was surely going to be within the following few days...............By 05 Feb 2018, I had not received any feedback from him so I emailed him, he rep**** "Once again want to apologize for the areas concerned. I will come and rectify it as soon as I have another job booked in Johannesburg. Will keep you updated.". Once again I gave Paul the benefit of the doubt. By Friday 09 Feb 2018, I had still not heard from him so I called him. He regurgitated the same story "I will bring someone as soon as I have a job in your area as it costs me R400.00 for a tank of diesel to come to Joburg" ??. I asked him why that should be my problem when the job that he has been paid for IN FULL was not carried out? Paul Adams slammed the phone down. I sent another message asking him to kindly honour his side of the deal, and to kindly provide a date and time when he would be there and that I did not appreciate the way in which he was handling the matter....................Its now the 20 Feb 2018 and 0 feedback from Paul Adams. Some thoughts to ponder....................... Paul Adams, it does not take a tank of diesel to drive from the Vaal to Sunninghill 108kms Have Extreme Clean not had a job scheduled in the Joburg area from 31 Jan 2018 - 20 Feb 2018? Client (ME) has paid you in full, you have not provided the service you quoted for and I am expected to WAIT until you have someone in the area??, when you have already made me wait 3 weeks?. This makes me wonder if your intentions of rectifying were genuine in the first place? Putting the phone down on a client = BAD ATTITUDE in addition to BAD SERVICE