Refund

I have lay buy a TV on the 9th of April 2023 and they requested 40%deposit which was R2800 as the Tv was costing R6950 and they said I will pay the remaining amount when I come to collect my Tv which will be between 7 and 14 working days after I have paid the deposit, and they will notify me to come and pay the balance and collect the TV but since then they have not contacted me,I was the one calling them since 14 days has passed and they are not giving me update on my order and they will promise to call me the next day which they never did and I will call them again and they will tell me stories and I have tell them since my order can't be processed I will humbly request my refund which they have not processed and they are not giving me a clear answer since I'm no longer interested in buying the TV because they promised to deliver within 2 two to three days and below is their strategy for customers to place order (How to Order an Item:

If you are interested in Ordering an Item from us.., You have to Pay a Deposit of 40% and the Balance will be Payable on Collection of the Item!

The Item will be ready for Collection between 7 to 14 working days (excluding Saturdays and Sundays), after we have Received your Deposit and it's Reflecting in our Bank Account!

If you need a Delivery Quote.., we can help you with Approved Transporters!) Obviously this 👆 time-frame is for the Furniture. The TVs time-frame is between 2 and 3 days! 😊👍 The above is what they promised me before I make the deposit to the given account below : Herewith the Banking Details:

Bank: Capitec Bank Owner of account: Van Der Merwe Acc Name: Xtreme Sales Acc Nr: *** Branch Code:470010

Reference: Name & Surname

If you are also using a Capitec Bank Account to Pay from.., Remember this WhatsApp Number: ***, is the Number that's linked to our Account.

Paying from another Bank.., PLEASE make SURE to do an IMMEDIATE PAYMENT to our Account.

No Order or Lay-By can be Processed.., if the Money doesn't Reflect in our Account.

Thank you! Attached below is my proof of payment: Good morning!

Thank you for the proof of Payment, I also received a sms last night of the Payment!

Did you do a Normal Payment or an Immediate one? The contact number for the business is *** and they also operate on WhatsApp using this number. Please kindly assist so that they can refund me, I have already given them my banking details but they are just quite and not picking up my call or respond on WhatsApp messages