1 reviews | Active since Jul 2012
Revolting & abysmal service - AVOID AT ALL COSTS.
Absolute nightmare to deal with.
Another example of abysmal service in South Africa. Even if a product you buy here is faulty, they try every ****my trick in the book to try and avoid refunding you, insisting you take a replacement even though that violates the CPA.
My inverter was faulty within the first month of purchase, as confirmed by their staff. They insisted on processing a warranty claim with Victron, even though as per the CPA I requested a refund, which I was fully due. Their excuse? I don't have the cardboard box or paper manual it came with. I've offered to return all the other accessories.
I purchased a Victron MultiPlus inverter from this so-called "business" in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron.
If you’re considering making a purchase - save yourself the hassle, headache and regret and rather deal with a competent company who is willing to lift a finger to provide decent customer service.
Absolutely lacklustre - avoid at all costs.
0/5 stars.
This company sold me a faulty product, and absolutely refused to refund. They've tried their utmost to shirk their responsibility and have exhibited by far the most despicable customer service tactics I have ever witnessed.
I went into the store to try and resolve this and the managing director not only told me to leave, he then followed me outside the building and tried to intimidate me by taking photographs of my vehicle and the registration.
Absolutely nonsensical. They try to bully their customers out of refunds and demonstrate deplorable behaviour, threatening and intimidating. Avoid this business at all costs - you'll regret any cent you spend here.
This company sold me a faulty product, and absolutely refused to refund. They've tried their utmost to shirk their responsibility and have exhibited by far the most despicable customer service tactics I have ever witnessed.
I went into the store to try and resolve this and the managing director not only told me to leave, he then followed me outside the building and tried to intimidate me by taking photographs of my vehicle and the registration.
Absolutely nonsensical. They try to bully their customers out of refunds and demonstrate deplorable behaviour, threatening and intimidating. Avoid this business at all costs - you'll regret any cent you spend here.