Disgusted and angry 😡

I ordered and paid for an iPhone 11 on the 14th October 2022 ... it is now the 19th November and I have still not received my order. I have sent emails, WhatsApp’s and resorted to spamming messages on their Instagram page to get answers ... only to be blocked from that account - no doubt because they don’t want other people seeing my complaints. I have screen shots of the messages I posted - which I also sent to the WhatsApp number. My messages get ignored and no one responds to my requests for updates. At one stage I received “Kindly be patient” and then another message that they were working on the “issue” ... what that issue is or where my order is, I still have no answers. They were quick to take my money but after that, silence. I have asked over and over for a Courier name and tracking number but receive NOTHING. I have also tried to phone but the number either goes to voicemail or rings and no one answers. I’ve even had friends attempt to phone for me and they got voicemail. On their business site they claim that they have customer service agents who work “tirelessly” to sort issues out ... I have not received ANY communication, either telephonically, through email or a response on WhatsApp.

I am a single mum with one income who saved like hell to get myself a MUCH NEEDED new phone but I’ve been made a fool of by this “company” and wouldn’t recommend anyone try to order from them ... you may end up like me. Money taken and without what I ordered. This whole experience has caused so much emotional trauma and I am at the point of going to the SAPS to open a case against them ... I don’t want someone else to loose hard earned money to these people who promise and sound legit but treat you like dirt after they’ve received your money.