Disgusted

Express Laundromat in the Meadowdale Centre... Good Lord talk about idiocy and incompetence! To the owner of this particular store, have you ever considered the advantages of closing your doors??? Because honestly... your store is bringing the amazing reputation of the Meadowdale Centre down to the ground.

After 4 weeks of unnecessary nonsense in my life and endless back and forth, I am now finally GATVOL...

The EXPRESS LAUNDROMAT in the Meadowdale Centre is definitely NOT a place you want to visit.

I have had problems with them before when they turned beautiful dresses into t-shirts after being asked to bring it up by only 2 fingers.

But this final experience takes the cake!!! In May 2018,I took 2 pairs of winter boots in to completely replace the soles and heels on both pairs as the soles on one pair had totally separated from the material and the other’s heel had cracked across the bottom of the sole. I had asked, specifically, for new soles on both pairs, as in the entire bottom of the shoe to be replaced. What I got in return was one pair glued back together with the front of the boot remaining open and another that had been stitched back together into the base of the shoe. I then asked the cashier to please send them back and repair as requested as I was not happy with the way my boots were repaired. After 2 weeks and a further 2 visits to the shoe repair table I was handed boots that were exactly the same and had not even been touched!!! I then asked for a refund as my boots were ruined by the so-called shoe repair person and was told that only the owner would be able to handle the transaction. After around 5 unanswered calls to the owner, MARIE WILLIAMS,who by the way is one of the most rude, narcissistic people I have ever come across, I finally receive a call back. Instead of simply apologizing for the error in a normal tone of voice and trying to come to a common understanding, she proceeded to have the worst, most boorish attitude with me, the customer, telling me to 'climb in my cot and stay there' as I was being ‘immature’ simply because I dared to express my dissatisfaction with the services received from the store as well as her uncivilized behavior.

I would still like to meet with this so called ‘business owner’ even after she did not bother to show up for 2 appointments as I have still not been reimbursed nor has she taken responsibility for my ruined boots, which by the way, I have been told, are not fixable!!! The shoe repair person should not have even touched the boots if he did not have the ability or know how to fix the boots in the first place. Before stitching a pair of boots like it's a lost hospital casualty, a call would have been nice .. sorry we couldnt fix the boot as you wanted but we can stitch your R600 boots back together is that ok with you ??

This women has no business sense, even less customer contact s****s and has no business being in a customer services establishment in any case. In my opinion, she would rather be better off selling manure as she is used to doling out **** to customers anyway.