Non delivery and no feedback

I saddened at the lack of response and non delivery from this company, on many occasions our deliveries have gone astray. When reporting the matter to Nash the manager he promises to make phone calls and to see that certain event will take place but unfortunately this is not the case.<br> <br> on the 1st Sept goods were ordered from Autozone in Durban, these deliveries normally arrive about 2.30 pm but they did not, when querying this, we were told that the truck had gone to another area and we had to wait . At 4 pm I phoned again only to be told that the I will receive a phone call when the truck get to Port Shepstone. Well this did not happen.<br> <br> The next morning I went to Port Shepstone to look for this delivery and again was told the truck is on it way i must wait.<br> <br> I then phoned Nash again and he made arrangements for the parcel to be delivered within 15 mins, this did not happen. I then phoned Nash's manager who tells me that the normal driver was not there and the new driver did not know where to go. Is this my problem? No I don't think do as I don't know the drivers and have nothing to do with them.<br> <br> My suggestion is that they equip these drivers with GPS .