Shield Carwash Express at Mall@Reds - horrible

I'd like to share my recent experience at Shield Carwash Express located at Mall@Reds in Centurion. On Saturday, February 24, 2024, I took my Isuzu MUX 4x4 Onyx for a wash. Admittedly, due to frequent travel on gravel roads, my vehicle has incurred a few chips on the bonnet and bumper. I appreciate that the staff at Shield Carwash Express took photos of these pre-existing damages for documentation purposes, which is commendable.

However, upon receiving my car back, I noticed a significant scratch on the right-hand front door, accompanied by a small dent and a round, circular scratch. Naturally, I was dismayed and immediately inquired about the newly acquired damage. Despite their assurance, they claimed ignorance about it's origin, despite it not being present in the pre-wash photographs they took.

In my view, this discrepancy strongly suggests that the damage occurred while the vehicle was on their premises. Even the site manager admitted to not noticing the scratch on the car door prior to the wash, further affirming my suspicions.

Regrettably, despite these observations, Shield Carwash Express has refused to take responsibility for the damage, leaving me to bear the cost of repair. To exacerbate the situation, the owner contacted me the following day, attributing the scratch to the gravel roads I frequently travel, and vehemently denied any liability.

They attempted to conseal the damage done to my car by sending me a photo of another car with a similar scratch in the same location. I pointed out that this couldn't be from my car as the distinguishing feature, the 'excaliber', was missing in the photo they provided. After being caught, they admitted that the photo was indeed from the wrong car. However, it felt as though they were trying to attribute this damage falsely to my car.

His conversation escalated to the point where he resorted to using profanity and explicitly stated that they would not cover the cost of the damage.

This response is not only disappointing but also concerning, as it reflects a lack of accountability and customer service. I hope that by sharing my experience, others can be aware of the potential risks associated with using Shield Carwash Express at Mall@Reds.

If I could I would have given a zero star, and not even a one star.