DM
Daphney M
1 reviews | Active since Sept 2021
08 Sept 2021, 14:44
Worst online shopping experience
Expert Store is the worst online shop ever, I bought an Iphone 12 that was on special on their website and now they refuse to honour the price and just making excuses. No good faith what so ever with this company. I shop a lot online and this is the first time I have ever come across such disregard for a consumer. Don't even know if my refund will be processed anytime soon. I will never use them again!
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Expert Stores's replyOfficial
08 Sept 2021, 16:20Hi Daphney
We are really sorry to hear this as we always strive to provide the best customer experience we can. As discussed with you telephonically, this was an honest error on our side as the price was well below cost and as you would have noticed we were far cheaper than any other stores. We rectified the mistake as soon as we could. We apologize profusely again for the inconvenience caused and trust you can understand that this was an honest error on our side and we have put procedures in place to ensure this wont happen again. Your refund has been processed.
We are really sorry to hear this as we always strive to provide the best customer experience we can. As discussed with you telephonically, this was an honest error on our side as the price was well below cost and as you would have noticed we were far cheaper than any other stores. We rectified the mistake as soon as we could. We apologize profusely again for the inconvenience caused and trust you can understand that this was an honest error on our side and we have put procedures in place to ensure this wont happen again. Your refund has been processed.
Expert Stores's reply08 Sept 2021, 16:20
Official
Hi Daphney
We are really sorry to hear this as we always strive to provide the best customer experience we can. As discussed with you telephonically, this was an honest error on our side as the price was well below cost and as you would have noticed we were far cheaper than any other stores. We rectified the mistake as soon as we could. We apologize profusely again for the inconvenience caused and trust you can understand that this was an honest error on our side and we have put procedures in place to ensure this wont happen again. Your refund has been processed.
We are really sorry to hear this as we always strive to provide the best customer experience we can. As discussed with you telephonically, this was an honest error on our side as the price was well below cost and as you would have noticed we were far cheaper than any other stores. We rectified the mistake as soon as we could. We apologize profusely again for the inconvenience caused and trust you can understand that this was an honest error on our side and we have put procedures in place to ensure this wont happen again. Your refund has been processed.