Samsung galaxy buds purchase

I ordered a samsung galaxy buds plus on the their website (19-04-21) and was pleasantly surprised when I received it the very next day. A little while later I tried using the device and it did not work. The replacement of the unit is not as smooth- I expected this to be as brilliant as the sale of the item. I am still waiting to hear from a technician who needs to inspect the unit 3 days later. Will keep you all posted when it is resolved and update the rating