Poor service and lack of customer care

I did order an item on the internet from Expert Stores on 27 April 2022. It showed me that stock is available and I had to pay with my credit card immediately. After two days of waiting in anticipation, I decided to phone customer care. I talked to Rachel Maluke at customer care. She said to me that the item is null in stock in their store and warehouse and they have to order it from their supplier. I asked how long do I have to wait for the item and she said she cannot tell and if I am not happy she can cancel the transaction. On the 9th May 2022 I received the item. I will not make use of them again.