DO NOT BUY AT THIS SHOP ONLINE IF YOU VALUE YOUR MONEY...

Item: Expert Stores
Rating: 1
Author: Pauline N

On the 01st of June i was excited to buy a rice cooker, after mine failed after a few years. I had bought 2 items from them previously and had started trusting them. Little did i know that the staff will be rude to me, not disclose their names in Full.

I am so angry dismayed, feel like puking at how some businesses can continue to operate in this manner of being cheap ******* & still treat you bad -THEY HAVE JUST LOST A CUSTOMER.

To cut the long story short, yesterday i paid by card for an item, which they did not have, which i needed urgent for my guests & family soon... It was displayed as available & no lead-time on the website.

This morning i receive a call from a guy called KHAYA (refused to provide his surname - a typical behaviour of *****y businesses) from *** to tell me product is not available only in 3 weeks. I then demanded my money back to source elsewhere - guess what was told 7-14 working days.

DO NOT BUY ANYTHING FROM THEM .....YOU WILL REGRET!

Helpful (0)

Replies (1)

Expert Stores's replyOfficial

20 Jul 2023, 09:05

Dear Pauline,

We sincerely apologize for the lateness of our reply, as well as the rude behavior and lack of transparency you experienced during your recent purchase. We deeply regret the product availability issue and the delay in processing your refund.

Your feedback is invaluable, and we're committed to making improvements to ensure a better shopping experience for all customers. We deeply regret that your trust in us has been shaken, and we genuinely appreciate the business you had given us in the past. Losing a valued customer like you is not taken lightly, and we hope you might reconsider in the future, should you see improvements in our services.

Best regards,
Expert Stores

Expert Stores's reply20 Jul 2023, 09:05

Official

Dear Pauline,

Best regards,
Expert Stores