iPad battery replacement

I called Experimax in Canalwalk to book a battery replacement for an iPad 12.9 inch, generation 2. that was beginning of last week, and they said they need to Order it in, and i said , please proceed.

I called them on Monday, Yesterday, and asked if it arrived, and they confirmed. The receptionist, confirmed it with the technician, and he said yes.

i said i am driving through from Paarl, specifically to cape town to have it done, and they they said fine, and we agreed i would bring it in at 10. He did however said he may not be able to do it immediately, depending on what he was busy with, but i could go and wait at a coffee shop while he installs the battery.

I arrived there this morning, and a gentleman at reception asked the technician, if he can do it, and he said no, i need to book it in, and he will do it when the battery arrives......

I said , you told me yesterday that you received the battery, now, after i drove 60km to come have it installed, you say, you havent received it......

i think this is terrible, business, and in my opinion a employee like the should get fired. he is losing the owner a lot of business, as i would not go back there, and would tell everyone about my experience.

All he said was . sorry, battery is not here yet....