Experimax willowbridge - Shocking service and dishonest

on the 31st of October I had a charging problem with my MacBook pro used in my design studio and although I use technicians in cape town I decided to this time around, as time was of the essence to give experimax a call as they are on my doorstep, to see what they could do for me before I phone my regular supplier in cape town. As soon as they took the machine and I paid the R500 for the assessment fee my trouble started. A day later and I could still not get any answer out of them i.e. what’s wrong with the machine and how long it would take. This laptop is a source of income and time is off the essence for me and I communicated this with them. My urgency was totally disrespected and brushed aside. I phoned them 4 times pleading for an answer and no one could give me any definite answers... Eventually a manager phoned me after arguments with *********** staff that does not have the necessary capacity to deal with problem or challenging situations. We agreed that their repair or finished date was to long for me and I would rather go back to my existing supplier that can fix my machine faster. They refunded me for which I’m grateful but the first impression was really bad and I promised myself never to go back.

At my cape town supplier, I opened my my MacBook pro only to find a ***** lodged into my screen cracking the top lefts side of the screen. I immediately raced back to experimax in total disbelief that something like this could happen. They apologised for the crack screen and promised me that they will replace the screen with an original apple screen. They asked me to wait until Monday/Tuesday before they could install the new screen. I accepted and was assured by the manager that they would fix my MacBook I must not stress. Today Wednesday I arrived at experimax ready to have my new screen installed. The manager took a screen out of bubble wrap. I was totally shocked to see that this was a second hand scratched and worse condition than my screen. On my complaint and utter shock that the manager would even consider to put this screen in my mac I was told that my machine is a 2012 model and I cannot expect a new screen!! I was blown away by this statement. I came here for a repair, now have a broken screen, and my hands are cut off. I asked for the owner’s number but was refused and said he will phone me. I want my screen replaced and never want to see or deal with experimax ever again.