You received prepayment, I supp**** the service, Pay me the service.

I listed my hospitality business on Hotels.com, not realising that the Expedia Group was somehow involved. What a ****! Several guests booked and stayed, and I actually got good reviews. The problem is that I have NEVER been able to claim the money, which was prepaid to Expedia. So, they are sitting with the money. Our options are to do a cardless transaction (which we cannot process) and their other option of requesting payment totally out of reach. I had to register my bank details on an input screen. Their system does not provide for the SWIFT code used by South Africa and many other countries. This means your input is always rejected when entered. They do not have a contact number or email address. All email addresses used by them them cannot be used for reply. Their Website has a help input screen to which one can post a message. The return answer is useless and generic. Now I cannot find that input screen. They also have a robot on-line and the robot

I eventually managed to get a human being to contact me. She was very helpful and assisted me to send in the bank details for manual capture just to realise after that the system was rejecting the Name of the Contact person (me) and my phone number. I tried to enter this and after a couple attempts (various formats) it accepted my name and phone number. After each update you have to wait 72+ hours. After waiting I found that it did not accept my name and contact details. I have tried to contact them for assistance since then. Now the help input screen has disappeared. I even tried the online help function but there is a useless robot replying with a couple of repetitive useless answers to every question. In the meantime the claims expire. What makes matters worse is that they keep sending me non-reply emails asking for their commission which I refuse to pay. Does anybody ever get their money from Expedia? Actually I should give them 5 stars for the funny and useless answers from the robot.