Small refund after SAA cancells flight booked thorugh Expedia

Our organisation mostly uses Expedia for flight bookings and are generally very happy.

In this case, we booked a flight through Expedia with SAA, and the experience was not so positive. SAA cancelled the 2nd leg of the flight and we had to make a different plan for our travellers to return home.

Not one of the other options that SAA provided after the flight was cancelled could work for our travellers, due to other travel restrictions. We opted to have the flight refunded.

In the end (after multiple calls and 6+ hours on the phone with Expedia), we received a refund of only USD170 (from a total ticket price of USD720). SAA only gave USD70 and Expedia was so kind to give another USD100.

Thank you Expedia, but this is terrible all-in-all. Although probably not Expedia's fault, it was terrible to recieve such a small refund due to SAA cancelling the flight.