Expedia ZERO CUSTOMER SERVICE

We planned a USA HOLIDAY for August 2020 and booked a couple of hotels through Expedia and Agoda. Towards end of April 2020 we realized that the dream holiday will not realize as we will not be able to fly out of South Africa. I started sending emails to above mentioned companies to cancel our bookings to notify them as we know some of the bookings did not have a cancellation policy. We promptly received a reply from both companies and Agoda said, to our surprise’ they will give us a full refund and I received the money two weeks later in my credit card account. Expedia were not interested in any communication with us and just rep**** “no refund” as we did not take out their insurance. We are regular travelers and are at least twice a year out of the country. I will never use Expedia again and definitely not recommend them to anyone. In times when you really need a travel agent to support you, they simply choose to ignore their customers. Anyone is welcome to contact me for any further information.