Expedia Refund and cancellation policy
<p>This is the 2 nd time in my life that I have had to write a review online due to poor service.<br /><br />I booked a holiday through Expedia in September. A few days later I recieved an email saying the following:</p> <p>" This is an urgent message regarding your reservation at X</p> <p> </p> <p>Unfortunately the hotel is unable to accept your reservation for your upcoming stay. </p> <p> </p> <p>Due to these unforeseen circumstances, Hotels.com would like to offer you comparable alternate accommodations. Please refer to our list of local numbers to contact our Reservation Services team as soon as possible as availability is limited.</p> <p>If you are calling from a country not listed below please dial our team on our international number: +1 ********** . Toll charges may apply.</p> <p>Our Reservation Support Services team is available 24 hours a day, 7 days a week for your convenience. Please reference your itinerary number X when calling to ensure we can help you swiftly. </p> <p> </p> <p>We apologize for this inconvenience and look forward to hearing from you soon.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Reservation Support Services"</p> <p> </p> <p>I then booked an alternative holiday, and now Expedia are reluctant to refund me my cash and said if there is a cancellation I will forfeit my cash. However I did not cancel, I just want my fefund in full.....<br /><br />I have called from South Africa to the USA 3 times now , costing me over an hour of international call rates and I still cannot get any answer from Expedia.<br /><br />Very sad. </p>