EXPEDIA IS ***** AND MISTREAT GUEST, NEVER BOOK WITH THEM

On Saturday 27 November 2021, I am a booking with Expedia and it was accepted. Went to the hotel to check in and I was told we are customer number 11 that has been overbooked by expedia. The hotel had phoned them to explain and they promised to relocate guests and also sent them email to explain what was happening. 22h00 at night we were still on the call waiting to be relocated. Finally the gentlemen on the line we told us we were moved to Elangeni Maharaj we get there and there was no booking, the hotel was also fully booked. Fast forward we call them again and this time they say the bellaire will be our hotel, I kindly requested that they call the hotel to confirm availability and ensure they are aware with our booking. We get to the Bellair and reception is not aware of our Booking. This is now 23h00 we had travelled from other provinces, dead tired and in desperate need of a bath and sleep. We are now phoning Expedia again trying to resolve our booking and get a place to sleep. Trust me I have never experience such unprofessional services and gross disregard of their customers/ guest. I would strong encourage other guest never to use this company. Its is *****, how do you overbook a hotel by 11 guests. If they claim system error why was this not rectified when the hotel informed them. Why were guest left stranded. You pay for a day and you get to use the hotel for a few hours and its check out. I would recommend other travel/ booking website and NEVER Expedia. I felt abused and ignored and as a paying customer I should have been treated better. I am pregnant and my feet were swollen on my feet in a hotel holding for an hour trying to get a bed from a customer that knew hours ago something was wrong with their system and our booking was an error. Expedia is *****