Expedia group, NOT playing by the rules!

My experience with Expedia is NOT good I have two guesthouses, and Expedia is one of the websites that I have been linked to via my Channel Manager My channel manager takes payments and I am notified of this when it is done, so that I can confirm a booking on my calendar for my guests. I had a guest who had requested to cancel a booking as their dates were not correct, and I was willing to waive the non payment for her, without hesitation. I contacted Expedia, got GREAT service from Louise, but after that everything took a nosedive! Not only did the consultant lie about contacting me with regards to the waiving of the penalty to my guest, but worse, the guest too! Expedia, I have discovered, takes the payment immediately, say a guest books in January for October, and as an establishment, you only get paid 5-6 weeks AFTER the guest has left!!! I would like Expedia to apologise to my guest, and cc me in on the email. I am not adding the contact details for the guest here, but would like to know how to get the info to HelloPeter for this to be taken further please? I have to go out for an hour, but will check my mails the moment I return. Thank you in advance for the assistance. Kind regards Marie