DO NOT USE EXPEDIA

If I could give this business zero stars I would! After being assured over the phone that I would receive a partial refund for a flight cancelled well in time, I have still, more than two months later, not received my refund. Customer care responds to emails incredibly slowly and has no South African number to call, so I have to make expensive international phone calls to talk to a person during which I spend interminable amounts of time on hold. Responses to Facebook posts and emails have so far only yielded the response of 'we are not on the team that handled your case and so cannot view your information' and in one case, a recommendation that I phone the insurance company I insured my ticket with, even though I was told over the phone that I would receive my refund from Expedia and the airline. The whole of customer care seems to be an elaborate game of 'pass the buck' designed to make customers give up on getting their money back! I will never use Expedia to book a flight again.