Being ignored and nothing been done 2 months later

I was told I would be refunded. I was on the phone to Expedia for about 30 mins until I was told to contact the hotel to request the refund. After contacting the hotel I was requested to call Expedia again. After calling Expedia for the second time the representative informed me that he would speak to the hotel manager. After waiting about 20 minutes, the call got transferred to the manger from the hotel who I had just spoken too and the manager told me that the representative had informed him that he would tell me nothing could be done. So the hotel was happy to refund me but Expedia was not. When the manager dropped the call I was cut-off completely and did not get reconnected to the representative. I then called for a third time very frustrated to explain again what had happened. This took another 20 minutes. I was given a reference number and I was told that I would be contacted in a few days after it was resolved. I received no contact until I sent multiple requests almost a month later. Eventually I received a reply stating that according to my reference number, the issue had been resolved. Nothing had been done and I had not been refunded. I am now being ignored completely.