LH
Lillian H
1 reviews | Active since Nov 2021
17 Apr 2023, 21:38
BAD SERVICE - NO RESPONSE WHATSOEVER!
I Have been trying to get hold of an Expat Tour Agent for 2 weeks now. Sent numerous messages on their Website to contact me but NOBODY has. Got an Email 2 weeks ago saying An Agent will Contact me but to date Nobody has - Today I sent a WhatsApp to Enquire about making a Booking for The Tour Southern Italy and Sicily - An Agent rep**** " how can I help you regarding our Turkey Tour" Can you believe it? I had to rectify them and sent another WhatsApp message with my Requirements - NOBODY REP****! PATHETIC - ARE THESE PEOPLE NOT INTERESTED IN DOING BUSINESS?
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Expat Explore's replyOfficial
20 Apr 2023, 17:54Thank you for taking the time to post a review. We are disappointed to hear that you have had a negative experience with our customer service at Expat Explore. With the European summer season fast approaching our agents can become inundated with queries, however, we do still aim to have all queries responded to within 48 hours. We would like to apologize for the delay in responding to your query but do believe that an agent has been in touch at this time to resolve this. We look forward to Making Travel Possible for you.
Expat Explore's reply20 Apr 2023, 17:54
Official
Thank you for taking the time to post a review. We are disappointed to hear that you have had a negative experience with our customer service at Expat Explore. With the European summer season fast approaching our agents can become inundated with queries, however, we do still aim to have all queries responded to within 48 hours. We would like to apologize for the delay in responding to your query but do believe that an agent has been in touch at this time to resolve this. We look forward to Making Travel Possible for you.