Refund my money back

Refilwe is such a pathetic woman who lacks morals, she ran a 50% sale in the 1st July 2021, then extended further, i made a purchase on the 2nd July, confirmation email states items will be sent in 7 working day. Till this day i haven't heard from them. So i asked for my money back as Refilwe the owner bragged/shaded other clients that if they can't wait any longer they can ask for refund. I logged a refund call on the 22 July the customer service agent said it will be refunded in 7 working days untill now theres nothing. Im shicked at the reviews i see here cuz its exactly what im experiencing. So sad really... black market fail us always. Amd gives so much attitude to the same ppl who support them