DO NOT place online orders from Exito Fashion House

I wish there was a platform that forces people to read reviews before purchasing anything from these online stores.

I saw the Exito page while I was browsing for a wedding outfit. Saw their outfits and I fell in love. What even got me convinced was the fact that few of our celebs bought there...little did I know that only celebs got the proper treatment.

On the 28th March, visited their store in PTA North to check out the outfits. Tshepiso told me to come the following day and i would find the outfits. Went back on Tuesday and he told me the outfits can only be bought online. Red flag number 1, he ****. I than placed my order on the 1st of April. On the 7th April I gave them a call enquiring about the whereabouts of my order because I would think ordering from Gauteng while I'm in Gauteng shouldn't take even 4 days. I got hold hold of Tshepiso again, he told me I would receive a reference number on the day. No tracking number was sent. Red flag number 2. Called on Friday again, I got some lady, she told me about a tracking number story again and no tracking number was sent. Red flag number 3. Called Monday, got the same lady, and the tracking number was sent late that afternoon. I couldn't use the tracking number and I was told this was a tracking number for AM couriers and not Aremax. Red flag number 4. Contacted the courier company and they said my tracking number was only received today. Red flag number 5. 7 days turnaround time was on Tuesday and my parcel was still not delivered. I finally got my parcel on the Thursday (14th April). Red flag number 6

Moral of the story, you will waste airtime with these people, you will waste your time and energy. And you will definitely lose your patience. They are not apologetic, I don't remember even once getting an apology from then, except from the courier company. They are very *********** and their service is very pathetic. Worst thing overall, I read the reviews after I have purchased from them and I noticed that they don't respond to their customers either. No accountability at all. Oh, and don't even bother emailing, dm'ing or whatsaping them, because you won't get a response there either. The commentssection on Instagramis blocked. Customers are not a priority at all. My advice to all SAns, refrain from placing orders from these people. They are definitely letting black SAn businesses down