1 reviews | Active since Aug 2011
unprofessional, rude, not telling the truth and blocked me
i ordered pink, the picture was two girls in the snow, we dont have snow here, doesnt matter, they said it will be the pink. i had to pay upfront, it arrived in a colour not close to the pink, like a peach colour...they were going to refund, what a story, i had to pay the postage fees, another R100, THEY DONT HAVE A PHONE OR E MAIL ADDRESS, just instagram.... she promise to pick up from Postnet, gave her ref number ,two and half weeks later, she said the driver said it wasnt at the post place, and cannot refund, and swore at me, the sea could not wash me clean....the owner ONLY A TWO YEAR OLD BUSINESS, blocked me, very unprofessional... and was also so rude.... only when i said im putting a review, did i get my money back... all of a sudden the parcel was there, as said, it was there all along, i even phoned and the Postnet confirmed, they were not telling the truth that it wasnt there.will never deal with little companies, i now buy from Nike again, the best....
We are a local business that prioritises our clients in every situation. This was the most difficult customer we have ever had. Our sales person was driving personally to deliver the garments at the clients residence without her paying for ANYTHING UPFRONT! The client would take forever to pay! When she has to pay she will now complain about the design or colour of the garments!
She is an abusive client! And such behaviour will never be tolerated.
the incident she is describing was the third time she was returning things back.
The cost of us delivering, and the opportunity cost of losing sales of the garments that were in her possession while not being paid can never be recovered.
At that time we were a small business, we did not have an online store. Orders were done via WhatsApp or Instagram but tried our utmost best to provide great service as we were also building relationships with clients as a new business
Nevertheless this incident occurred 2 years ago!
We are focusing on becoming better each day!
We are a local business that prioritises our clients in every situation. This was the most difficult customer we have ever had. Our sales person was driving personally to deliver the garments at the clients residence without her paying for ANYTHING UPFRONT! The client would take forever to pay! When she has to pay she will now complain about the design or colour of the garments!
She is an abusive client! And such behaviour will never be tolerated.
the incident she is describing was the third time she was returning things back.
The cost of us delivering, and the opportunity cost of losing sales of the garments that were in her possession while not being paid can never be recovered.
At that time we were a small business, we did not have an online store. Orders were done via WhatsApp or Instagram but tried our utmost best to provide great service as we were also building relationships with clients as a new business
Nevertheless this incident occurred 2 years ago!
We are focusing on becoming better each day!