Executive Products anf the Healthy Cooker

We had a bad experience buying from this so-called invisible company which does not figure anywhere on the internet. James Truter who demonsrated this amazing German health cooker, air fryer, convection oven and much more by cooking a delicous meal (provided by them) in just 15 minutes, explained the idea behind it as 'creating jobs' or something in that line. A R500 cookbook in Afrikaans was promised if we purchased that day. My husband paid R10000 for this amazing device, using their banking gadget. A life time guarantee was promised as long as we keep the box. On delivery, however, we received a smaller, no-name brand machine with NO specifications, with only a six page printed manual which was written in poor English and hardly any instructions. Johan Carstens who is in charge of this team/owner? could or would not understand why the device should have specs? Legally every electrical device coming into SA must comply to the SAB standards and we have no idea what the wattage is of this device or whether it is safe to use. We received no cookbook, no receipt, no written guarantee, to date no specs of the device. No email, just a cell phone number. To cut the story short, the device is faulty and reach only 200°C instead of 260° . Communication on whatsapp was ignored but read, and eventually Johan agreed to bring a replacement after 9 May when they have new sock available. Communication after9 May was silent and no messages were responded to until we took matters further and opened a case of ***** against them. Johan yersterday phoned and insisted that the machine we received is legit and was quite abusive. Again he did not understand the 'spec' issue. I then told him we want our money back on which he disconnected. I'm writing this review and i hope that it will help someone else not to fall into this very expensive trap.