No after service

Problem started in july 2019 were i complaint about my daughter bed that is sleeping uncomfortable. The bed was bought in 2018 so the 1year warranty/garranty did not even expired. Owner Andries told me he need the slip were by i send him all the details. This complaint carried on for months were he was dragging his feet. Then in October 2019 he told me in his whatsapp message that the bed would be replaced with in a week, after a week he suddenly changed his mind and never told me when the bed would be delivered. We are now in December and no response.